In most cases it will take 1-3 business days to ship your order. In some instances, shipping times may be longer if the item needs to be ordered through the manufacturer. All orders that are in stock will only be processed during normal business hours (Monday through Friday 10a-6p PST) excluding weekends and holidays.
Any orders received after 4p PST that are in stock ready to ship will be shipped the following business day due to courier pickup times.
Please note due to COVID-19, freight and manufacturing times have been significantly delayed for parts that are coming in from overseas. These delays can range from 3-6+ months, and we can only provide estimated times given from the manufacturers.
The items that show "in stock" are readily available to ship. If you would like to pick up your order in store, you can select the "In-Store Pickup" option during the checkout process. We will contact you to confirm pickup date/time. Some items will need to be ordered, and will need a couple days to process.
With the thousands of parts on the market, we are unable to house all of them in our HQ. Feel free to contact us prior to placing your order!
If a mistake was made on your order prior to shipping, please contact one of our sales representatives at (909) 445-9137 to cancel your order immediately. We cannot guarantee that we will receive your request in a timely manner if you email our sales staff!
We will do our best to halt shipment of your order, although this cannot be guaranteed.
Any orders that are canceled prior to shipment will be subject to a 5% cancellation fee for processing refunds. This cancellation fee only applies to cancellations prior to shipment.
Special Order and Final Sale
Special order items are deemed as "made to order" - and therefore cannot be canceled, returned, exchanged, or refunded.
The same applies for Final Sale items, which will be noted in the product description. This is a non-negotiable policy set by 365 Performance Plus, so please keep this in mind before completing the checkout process!
Some special order/final sales items include but are not limited to: wheels, tires, suspension, aero kits (including carbon fiber hoods, trunks, wings, lip kits, fenders)
Returns, Exchanges, and Refunds
All returns, exchanges, refunds will only be accepted if the items are in brand new, unused condition. The items returned must include all accessories, documentation, and packaging. This means the item and packaging should not have been tampered with in any way.
Any items that are attempted to be installed, modified, or misused will automatically be declined for any returns, exchanges, or refunds.
365 Performance Plus has a zero "try on" policy. This means we will not honor any returns, exchanges, refunds on items that have been attempted to be installed or mounted to test fit for any reason. Please do the due diligence by researching before purchasing, or give one of our sales representatives a call to get more information on the product you are interested in!
Returns are only applicable for eligible items. Any items that are special ordered or final sale are not eligible.
Return inquiries will need to be requested within 15 days after receipt of order. Any return inquiries after the 15 day period will be automatically declined, unless further agreed upon by one of our sales representatives. Once a return inquiry has been received, our sales representatives will email you with an RMA (return merchandise authorization) number.
Once you receive your RMA number, you will have 30 days from that point to return your item/order. Any attempts to return your order/items after the 30 day period will be rejected, and you (the customer) will have to pay for the shipping back to you.
Any returns attempted without an RMA number will be rejected, and you (the customer) will have to pay for the shipping back to you.
All refunds will be issued back to the original form of payment within 24-48 business hours after the return has been inspected.
Items Lost or Damaged during transit
We ask that you inspect your package(s) immediately upon receipt. If you, the customer, delay this process we cannot guarantee that we can assist in correcting the shipment or aid in any way. Your order is always updated with tracking information, and Shopify automatically sends notification emails when the package is out for delivery and when it has been delivered. Generally all courier claims must be submitted 7-14 days after receipt of package.
For all orders that are either lost or damaged during transit need to be addressed with 365 Performance Plus first and foremost. This will allow us to open a claim with the shipping courier or manufacturer.
Please DO NOT open a claim directly with the shipping courier or manufacturer yourself. We cannot guarantee any order
replacement, refunds, or returns if you decide to remove 365 Performance Plus from this process.
Only one claim per tracking number can be opened with shipping couriers, which is why we ask that you allow us to handle the situation for you.
If a claim needs to be opened, please send a detailed description of the condition the item was received in, as well as detailed photos of the item and packaging. Photos will help expedite the process.
Send your detailed description along with photos to firstname.lastname@example.org, and one of our sales representatives
will follow up with you after 1-2 business days.
Shipping Courier Delays
As much as we attempt to get all orders out in a timely manner, some issues may be out of our hands. This includes courier delays. We do ask that you be patient and feel free to contact us should any issues arise with the shipping courier. One of our sales representatives will gladly reach out to the shipping courier to get to the bottom of the issue for you!