Rays Engineering Official Tool Bag

In most cases orders are processed same day or the next business day. Most orders take about 1-3 business days to ship.

Please note that all orders are processed and shipped Monday-Friday 10a-6p PST excluding weekends and holidays.

Any orders placed after 4p PST for items that are in stock will be shipped the next business day

Returns and exchanges are only offered on eligible items, excluding final sale and special ordered items.

All returns/exchange inquiries must be made within 14 days after receipt of order. Any inquiries after the 14 day period will not be honored. Please contact our sales staff for any return/exchange inquiries, and we will be more than happy to assist you!

Any returns received without an RMA (Return Merchandise Authorization) number will be automatically declined, and the customer will be responsible for shipping the order back to them.

Once you receive your RMA number, you will have 30 days to ship the item/order back to the respective location. If the item/order is not shipped within the 30 day period, the return will be declined, and the customer will be responsible for paying for shipping the item/order back to them.

All special order items are deemed as "made to order" - and therefore cannot be canceled, returned, exchanged, or refunded for any reason. The same policy applies to final sale items. These are non-negotiable terms, so please keep this in mind before checking out. If you have any questions regarding these terms, please feel free to read our policy for special order and final sale items, or contact one of our sales representatives for clarification!